Created
Jan 15, 2025 8:48 PM
Tags
Great “To-Dos” from Neeti Gupta ( www.linkedin.com)
Process, Process, Process
Define your internal strategy
what type of partnerships are you focused on; focus • Define your IPP - Scout • Follow Alliance /partnership Framework
Once beyond 3 partnerships with revenue; you can start thinking about a partner program. < 700 partners; don’t do a point based system that is operationally heavy ?> Tier based system. -> Requirement for each tier; and rewards.
Don’t: “Follow the path intuitively” -
→ Onboarding ; dedicated partner manager ; point of contact. -> Partner Portal; with all documents. / -> Sales Collaboration; Marketing collateral Clear Communication ->
Define your top KPIs:
- Percentage increase in revenue attributable to the partnership
- Number of new joint customers acquired per quarter
- Customer retention rate for integrated solutions Percentage of integration projects completed on time
- Increase in market share or geographic coverage
- Number of leads generated from joint marketing campaigns
- Number of new features or products developed
- Customer satisfaction scores (CSAT) or Net Promoter Score (NPS)
- Number of partners’ staff trained or certification completion rates
- Average response time and resolution time for support tickets
- Frequency of joint meetings, workshops, and collaboration sessions
- Average lead time from customer sign-off to implementation completion
- Reduction in operational costs or increased efficiency metrics